Service Requests, Disconnections, Restorations

Service Requests

Please fill out the service order and attach a copy of a photo ID. You can turn in the service request along with photo copy ID to the Front Door at 1615 10^th Street or you may either email gbwater@greatbendks.gov or fax to 620-793-4105.

Please call 620-793-4100 to schedule an appointment to have water turned on. Please be sure to turn this request in by 3:00pm to get water turned on same day.

Service Disconnections

While every effort is made to see that the citizens of Great Bend have available the water service required, service may be discontinued for any of the following reasons:

The customer requests disconnection (Request for Utility Disconnection Form (PDF))
Service is abandoned
A utility bill becomes delinquent
A dangerous condition exists on the customer’s premises
Service is tampered with or diverted
The customer fails to provide credit information or has a previous undisputed and unpaid account for water / sewer services in the City
The customer misrepresents his or her identity for the purpose of obtaining water / sewer service
Payments under a payment agreement are not met
A billing statement is returned by the post office
The customer issues the Utilities Department a bad check

Service Restoration

The City Utility Department will NOT contact the customer and request payment of the delinquent amount prior to the water being turned off.
Shut off notices (Red Utility Cards) are due in full on Mondays at 4:30 p.m.
Any payments received after 4:30 p.m. on Monday will be charged the disconnect fee and the appropriate reconnect fee. No fees will be waived if payment is made after 4:30 p.m. on Monday.
- Fee during business hours - $50
- Fee after business hours - $100
When Utility Customers request service at a new address, the Billing Office will collect all past due amounts before service will be granted at the new location